For Immediate Release
Contact: Tracy Hartman
thartman@aloftgroup.com
978-462-0002 x103
WEYMOUTH, MA – October 24, 2007 – As healthcare management consulting firm Beacon Partners, Inc. continues its growth pattern through 2007, the company today announced an organization-wide Service Excellence initiative that will further define their role in the marketplace.
Beacon Partners has grown over 40% in the past 12 months in response to industry demand, and was named to Inc. magazine’s 2007 list of the 5,000 fastest growing private companies in America.
“With growth comes great opportunity, but it also presents interesting challenges with more employees being added to our mix,” explains Ralph Fargnoli, president and CEO of Beacon Partners. “The underlying concept of achieving excellence with our clients is not new to Beacon Partners, but we felt it was important to establish a Service Excellence program to help us continue to achieve the level of consistent excellence our clients have come to expect from us.”
As part of this program, Beacon Partners has:
- Instituted a Service Excellence training program for all new and existing employees that will provide clear definitions and benchmarks.
- Appointed a Service Excellence Team at Beacon Partners to ensure compliance.
- Established “The Beacon Promise”, the healthcare management consulting industry’s only satisfaction guarantee for all of its services.
About Beacon Partners Drawing upon two decades of experience, Beacon Partners is an established leader in the United States and Canada in IT, clinical, strategic, and operations consulting for the healthcare industry. Focused on the client experience and backed by decades of healthcare industry knowledge, Beacon Partners is the only firm in the industry that provides a satisfaction guarantee for all its services. Beacon Partners’ commitment is to maximize their client’s Enterprise Yield™, which is the alignment of that healthcare facility’s people, processes and technology for optimal performance. For more information please visit http://www.beaconpartners.com and Beacon Partners’ special healthcare informational portal, http://www.spotlightonhealthcare.com.
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